FREQUENTLY ASKED QUESTIONS

Find answers to frequently asked questions.

If you haven’t found your answer, please contact our helpdesk for technical support.

For all other questions feel free to fill in our contact form.

General

De Haardt products can be purchased directly from the head office in Elst, or through one of our distributors

We supply most products from stock! And we use only express couriers for transport. If you wish, we can deliver the system within a week!

For a detailed proposal and comprehensive advice, you can contact us or one of our distributors.

All De Haardt products are supplied with a standard warranty period of 1 year.

Support

If your system has a remote control with black transponders, you have the Classic series. If your system has a remote control with red/grey transponders, you have the Xtra.series

These two series are unfortunately not compatible with each other!

We do not sell any individual parts insofar as they must be installed in or on the products. We always carry out repairs ourselves.

However, we can help you with individual products, such as antennas, batteries and adapters.

Xtra.Series

In most cases, an Xtra.Remote Control can be repaired. You can send your appliance to our head office. Our repair department will then assess it and send you a proposal if it can be repaired. We ask you to include the completed service form in the package!
At a distance it is difficult to assess whether your transponder can still be repaired. You can send your transponder(s) to our head office. Our repair department will then assess it and send you a proposal if it can be repaired. Please include the completed service form in the package!

Yes, all products in the Xtra.series are still available. Some products now have a new design, but this has no effect on the compatibility.

Yes, certainly! As long as you have a product in the Xtra.series, they can all be used together as one system.

Classic Series

In most cases, a Classic remote control can be repaired. The biggest challenge for us is finding the right spare parts. These are not always still available. You can send your appliance to our head office. Our repair department will then assess it and send you a proposal if it can be repaired. We ask you to include the completed service form in the package!
A Classic transponder can often be repaired . The biggest challenge for us is finding the right parts. These are not always still available. You can send your transponder(s) to our head office. Our repair department will then assess it and send you a proposal if it can be repaired. Please include the completed service form in the package!

We have unfortunately not produced any new Classic products since 2007.

No, the Classic series works with SYS ID nummers. The number of the remote control must correspond with the number of the transponders, otherwise the signals will not be picked up.